Agile Helpdesk

For great customer service

Helpdesk – Odoo ERP Management System | Software Solution

Total Control of your Helpdesk

Watch a Demo on Helpdesk capabilities in Odoo ERP Video

Awesome user interface

Track, prioritize, and solve customer tickets

Organize your tickets the way you want with the amazing kanban view.

Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules.

Multi Channels, Out-of-the-box

Get in touch with your customers where they are.

Email – New incoming emails create tickets automatically.
Website Form – Qualify your customers queries with a customizable website form.
Live Chat – Use the Live Chat plugin on your website to instantly engage visitors.

Provide smarter self-service

Built-in customer knowledge base

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.

Develop a community around your product with the forum.

Allow customers to close their tickets

Grant autonomy. Improve productivity

Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses

Odoo Helpdesk is optimized for your team’s productivity:

Create your SLA rules and let Odoo take action automatically.
Automate emails or actions at different stages of ticket resolution.
Define dynamic email templates to automate the most common responses.
Escalate tickets to your manager in just a click.
Invite experts into a live discussion.
Use canned responses in live chat for instant answers.

Sell support contracts

Sell, renew, and upsell easily

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.